Terms of service
General Terms and Conditions (B2B) – HeroTCG
As of: October 2026
This English translation is provided for convenience only. The German version is authoritative (section 15.4).
1. Scope and contracting parties
1.1 These General Terms and Conditions ("GTC") apply to all contracts for the supply of goods between ECT GmbH, Poststrasse 30, 6300 Zug, Switzerland ("HeroTCG", "we", "us") and the customer. They apply regardless of whether the contract is concluded via the HeroTCG online shop, a request for quotation, email or any other channel.
1.2 Our offer is directed exclusively at businesses. A business is any natural or legal person, or any partnership with legal capacity, that acts in the course of its trade, business or profession when concluding the contract. We do not sell to consumers.
1.3 By registering and with each order, the customer confirms that it is acting as a business and is purchasing the goods for its commercial activity, in particular for resale.
1.4 Only these GTC apply. Deviating, conflicting or supplementary terms of the customer do not become part of the contract. This also applies if we do not expressly object to them or if we deliver without reservation while aware of such terms.
1.5 Individual agreements with the customer, such as framework agreements or quotations confirmed by us, take precedence over these GTC. Our confirmation in text form is decisive for their content.
1.6 Once validly incorporated for the first time, these GTC also apply to all future transactions with the customer within the ongoing business relationship, without us having to refer to them again for each individual transaction. Contracts already concluded remain governed by the version incorporated at the time of conclusion. Amendments to these GTC apply to future transactions as soon as we have communicated the amended version to the customer in text form or have otherwise made it reasonably accessible to the customer before the contract is concluded, for example via a link in the quotation or in the ordering process.
1.7 The customer's attention is expressly drawn to the following provisions: no right of withdrawal, return or cancellation (section 9), notice of defects within 3 working days (section 8.4), limitation of warranty and liability (sections 8 and 10), price adjustment for pre-orders (section 6.6), and Swiss law and jurisdiction of Zug (section 14).
2. Customer account and proof of business status
2.1 Orders and requests for quotation require complete company details: company name, address, contact person, email address and, where available or required for a VAT-exempt supply, a valid VAT identification number ("VAT ID").
2.2 We may verify the customer's business status and request evidence for this purpose, such as a trade licence or an extract from the commercial register. We verify the VAT ID using the official validation services. Until verification is complete, we may withhold account activation, quotations and deliveries.
2.3 The customer keeps its details accurate and up to date. It notifies us without delay of any change of company name, address or VAT ID.
2.4 The customer keeps its login details confidential. Orders placed via its account are attributed to the customer. The account is not transferable.
2.5 There is no entitlement to account activation or to be supplied. We may suspend or delete an account if details are incorrect, if the customer is in default of payment or if it breaches these GTC.
2.6 If it turns out that a customer, contrary to its declaration, did not order as a business, we may withdraw from the contract and suspend the account.
3. Offers, requests and conclusion of contract
3.1 The presentation of products in the shop and in price lists is not a binding offer but an invitation to place an order or submit a request.
3.2 Orders in the shop: By completing the ordering process, the customer submits a binding offer to purchase. The automatic acknowledgement of receipt does not constitute acceptance. The contract is concluded when we confirm the order in text form, issue the invoice or dispatch the goods.
3.3 Requests for quotation: A request from the customer is non-binding. We then prepare an individual quotation. The contract is concluded when the customer accepts this quotation within the period stated in it, for example by confirmation in text form or by payment. Quotations without a stated period are subject to change and may be revoked by us until we receive the acceptance.
3.4 Where payment is made in advance, an unpaid order does not reserve any goods. Goods are allocated in the order in which payments are received. If full payment is not received within 7 calendar days of conclusion of the contract, we may withdraw from the contract by notice in text form.
3.5 We may refuse orders in whole or in part and limit the quantities supplied per customer.
3.6 In the case of obvious errors, in particular typing, pricing or calculation errors, we may withdraw from the contract. We will refund any payments already made without delay.
3.7 By registering, with each order and by accepting a quotation, the customer accepts these GTC. For follow-up transactions, section 1.6 applies in addition. The GTC are available in the shop, where they can be saved and printed.
4. Prices, minimum order value and payment
4.1 All prices are net prices in euros, plus VAT where legally owed and plus shipping costs. The price at the time of the order, or the price stated in the quotation, applies.
4.2 The minimum order value shown in the shop applies, currently EUR 499 net value of goods per order.
4.3 Shipping costs depend on the country of delivery and the order value. The shipping overview in the shop or the information in the quotation is decisive.
4.4 Deliveries to an EU member state other than the country of dispatch are invoiced as VAT-exempt intra-Community supplies only if all statutory requirements are met. These include in particular a valid VAT ID of the customer issued by another member state and available to us before dispatch, proof of transport of the goods to the other member state, and compliance with the statutory reporting and documentation obligations. If the requirements are not met or cannot be proven, we charge the VAT owed by law. A VAT ID communicated subsequently obliges us to correct the invoice only to the extent required by law. The customer is responsible for the accuracy of its VAT ID, cooperates in providing the required evidence and reimburses us for any taxes subsequently assessed due to incorrect information or lack of cooperation.
4.5 For deliveries to countries outside the European Union, in particular Switzerland and Norway, the customer bears customs duties, import VAT and clearance fees, unless otherwise agreed in the quotation.
4.6 The purchase price is due immediately upon conclusion of the contract and is payable in advance using the payment methods offered in the shop. Purchase on account with a payment term is possible only with our express approval. In that case, the payment term stated on the invoice applies.
4.7 Upon expiry of the payment term, the customer is in default without a reminder. We then charge default interest of 5 % per year and may withhold further deliveries or make them only against advance payment. Further claims remain reserved.
4.8 The customer bears the costs of chargebacks and returned direct debits for which it is responsible.
4.9 The customer may set off only claims that are undisputed or have been finally established by a court. It has a right of retention only on the basis of such claims arising from the same contract.
5. Delivery, shipping and transfer of risk
5.1 We deliver to businesses with a delivery address in the European Union, Switzerland and Norway. Deliveries to other countries are made only by separate agreement. Goods are shipped from our warehouse in the European Union.
5.2 Delivery times are estimates and are binding only if we have expressly confirmed them as binding. Where payment is made in advance, the delivery time begins upon receipt of payment.
5.3 Partial deliveries are permitted where reasonable for the customer. We may ship orders containing several products or language versions separately as soon as the respective goods are available.
5.4 Unless otherwise agreed in the quotation, risk passes to the customer as soon as we have handed the goods over to the carrier. This also applies to partial deliveries and to deliveries free of shipping costs. We take out transport insurance only at the customer's express request and expense. On request, we assign our claims against the carrier to the customer.
5.5 The customer ensures that the shipment is accepted at the delivery address provided. The customer bears the costs of a failed delivery, a refusal to accept or an incorrect address, including return shipment and redelivery.
5.6 Events beyond our control extend the delivery time by the duration of the disruption. These include in particular force majeure, official measures, delays in customs clearance and disruptions at the carrier. If the disruption lasts longer than 8 weeks, either party may withdraw from the contract with regard to the goods not yet delivered.
5.7 If we are in default with a delivery, the customer may withdraw from the contract with regard to the goods concerned after a grace period of at least 14 days, set in text form, has expired without result. Section 10 applies to damages.
6. Pre-orders, allocation and delivery quantities
6.1 Many products are procured as pre-orders or on an order-by-order basis. Release dates and delivery quantities depend on the manufacturer and on our upstream suppliers. Any dates stated are therefore expected dates.
6.2 If, through no fault of our own, our upstream supplier does not supply us, does not supply us on time or does not supply us in full, we may withdraw from the contract in whole or in part. We inform the customer without delay and refund payments already made for the goods not delivered.
6.3 If the available quantity is not sufficient for all orders, we may allocate the goods and reduce orders. Allocation is at our discretion, as a rule in the order in which payments are received. We refund payments already made for quantities not allocated.
6.4 If the manufacturer postpones a release date, this does not give rise to any claims against us. If delivery is delayed by more than 8 weeks beyond the date most recently communicated, the customer may withdraw from the contract with regard to the goods concerned.
6.5 The customer observes the street dates set by the manufacturer and does not supply goods to end customers before the official release date.
6.6 If, in the case of pre-orders, our procurement costs increase between conclusion of the contract and delivery, for example due to price increases by the upstream supplier, exchange rates, freight or customs duties, we may adjust the agreed price to the extent of the additional costs that have actually arisen and for which we are not responsible. The adjustment is limited to these additional costs. If the increase exceeds 5 % of the agreed price, the customer may withdraw from the contract with regard to the goods concerned within 5 working days of our notification. We refund payments already made for these goods.
7. Retention of title
7.1 The goods delivered remain our property until all claims arising from the respective contract have been paid in full. In the case of purchase on account, this applies until all outstanding claims arising from the business relationship have been settled.
7.2 The customer may resell the goods subject to retention of title in the ordinary course of business. The customer hereby assigns to us the claims arising from the resale in the amount of our invoice. We accept the assignment. On request, the customer confirms the assignment in writing. The customer remains entitled to collect the claims as long as it meets its payment obligations.
7.3 The goods subject to retention of title may not be pledged or transferred by way of security. The customer informs us without delay of any third-party access, such as attachments.
7.4 In the event of default of payment, we may withdraw from the contract and demand the return of the goods subject to retention of title. We are entitled to have the retention of title entered in public registers at the customer's expense where this is provided for at the customer's registered office.
7.5 The retention of title and the associated security rights apply to the extent and in the form in which they are permissible and effective under the law of the place of destination of the goods. On request, the customer cooperates in registrations, declarations and other measures required to create, maintain or enforce these rights.
8. Inspection, notice of defects and warranty
8.1 We supply goods in the original packaging of the respective manufacturer in the language version stated in the quotation. The contents of sealed products are assembled at random by the manufacturer. We give no warranty for specific cards, rarities, pull rates or the market value of the goods.
8.2 Product images are sample images. Packaging design and presentation may vary depending on the production batch. Minor packaging deviations, such as slight dents, creases or uneven shrink wrap, are not a defect as long as the seal is intact.
8.3 The customer inspects the goods without delay upon receipt for quantity, identity, transport damage and intact seals. The customer documents visible transport damage upon acceptance with photos of the carton and the shipping label and, where possible, has it noted by the delivery driver.
8.4 The customer gives notice of obvious defects, shortfalls and incorrect deliveries within 3 working days of receipt, in text form to info@herotcg.eu, stating the order number and enclosing photos. The customer gives notice of hidden defects within 3 working days of discovery. Otherwise the goods are deemed approved.
8.5 We cannot verify complaints about the contents of opened products, such as missing, damaged or allegedly tampered cards. Such complaints are excluded unless the customer proves that the defect already existed when risk passed.
8.6 In the case of a justified and timely notice of defects, we will, at our option, supply replacement goods or refund the purchase price of the goods concerned in whole or in part. If replacement is not possible or fails, we refund the purchase price of the goods concerned. Further warranty claims are excluded unless mandatory law provides otherwise.
8.7 We accept returns only after prior approval in text form and only at the return address specified by us. No parcels are accepted at our registered office in Zug.
8.8 Warranty claims become time-barred 12 months after delivery of the goods.
8.9 The customer handles complaints from its own customers itself. Claims against us exist only in accordance with this section 8.
8.10 The limitations in this section 8 do not apply where we have fraudulently concealed a defect or intentionally deceived the customer, or where mandatory law provides otherwise.
9. No right of withdrawal or return, cancellation
9.1 The customer acts as a business. There is therefore no statutory right of withdrawal. We do not grant any contractual right of withdrawal, return or exchange.
9.2 After conclusion of the contract, the customer can no longer cancel or change an order. This also applies to pre-orders. Any exception requires our consent in text form. We may make our consent conditional on the customer reimbursing the costs we have already incurred.
9.3 If the customer does not take delivery of the goods or does not pay when payment is due, we may withdraw from the contract without setting a grace period and claim damages. These include in particular shipping and return costs, restocking costs and any shortfall in proceeds on resale to another buyer.
9.4 We do not accept goods returned without our approval. Such a return does not give rise to any claim for a refund. The customer bears the costs of shipping the goods back to the customer.
10. Liability
10.1 Our liability is unlimited for damage caused by our own intent or our own gross negligence, for personal injury and in all cases in which liability is mandatory by law, for example under product liability law.
10.2 Subject to section 10.1, our liability is excluded to the extent permitted by law. This applies in particular to slight negligence. Liability for auxiliary persons is excluded in full.
10.3 Subject to section 10.1, we are not liable for indirect or consequential damage. This includes in particular loss of profit, costs of cover purchases, contractual penalties and claims by the customer's own customers, as well as any loss in value of the goods.
10.4 Where we are liable and liability is not unlimited under section 10.1, it is limited in amount to the net value of the goods in the delivery concerned.
10.5 These liability provisions also apply in favour of our governing bodies, employees and agents.
11. Resale, trademarks and intellectual property
11.1 The customer may resell the goods in the ordinary course of business. Unless otherwise agreed, we supply the goods in the manufacturer's original presentation.
11.2 We are an independent trader. We are not affiliated with the manufacturers or rights holders of the products offered. All product names, trademarks and logos belong to their respective owners. The customer does not acquire any rights in them.
11.3 The customer may not use the name, logo, texts or design of HeroTCG without our prior consent in text form. The customer may use product images and product texts that we expressly provide for resale in order to sell the goods purchased from us, to the extent that we are entitled to grant these rights of use.
11.4 Prices that are not publicly accessible, individual quotations and terms must be treated as confidential. Disclosure to employees, affiliated companies, professional advisers, banks or authorities is permitted to the extent necessary for business, legal or statutory purposes.
12. Use of the shop
12.1 The customer uses the shop only for lawful purposes. It does not provide false information, does not transmit malicious code and does not circumvent access or security features.
12.2 Automated extraction of prices, stock levels and content, for example by scrapers or bots, is not permitted without our prior consent in text form.
12.3 If the customer uses software that independently accesses the shop or places orders on its behalf ("agent"), that software must identify itself as an agent in every request. It must not circumvent technical protection measures, including CAPTCHAs. Actions of an agent are attributed to the customer.
12.4 The shop is technically operated via Shopify. Contracts are concluded exclusively between the customer and ECT GmbH. Shopify is not a party to the contract.
12.5 We do not owe uninterrupted availability of the shop. We accept no responsibility for the content of linked websites or for third-party tools.
12.6 In the event of breaches of this section, we may block the customer's access without prior notice.
13. Data protection
13.1 We process personal data in accordance with our privacy policy, which is available in the shop.
13.2 To verify business status, the VAT ID and, in the case of purchase on account, creditworthiness, we may check the customer's details against official registers and credit agencies.
14. Applicable law and jurisdiction
14.1 These GTC and all contracts with the customer are governed exclusively by Swiss substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) and excluding the conflict-of-law rules. Mandatory statutory provisions and mandatorily applicable international conventions remain unaffected.
14.2 The competent courts of the Canton of Zug, Switzerland, have exclusive jurisdiction over all disputes arising out of or in connection with the business relationship. Alternatively, we may also sue the customer before the competent court at its registered office, provided that this is located in a member state of the European Union or in a contracting state of the Lugano Convention.
15. Final provisions
15.1 Amendments and additions to the contract and legally relevant declarations by the customer, such as notices of defects and the setting of deadlines, must be made in text form. Email is sufficient.
15.2 The customer may transfer rights and obligations under the contract to third parties only with our prior consent in text form.
15.3 We may amend these GTC with effect for future transactions. Amendments do not apply to contracts already concluded. Future transactions are governed by the version validly incorporated in accordance with section 1.6.
15.4 The German version of these GTC is authoritative. Translations are provided for ease of understanding only.
15.5 If any provision of these GTC is invalid in whole or in part, the remaining provisions remain valid. The invalid provision is replaced by the statutory provision.
16. Contact and company details
HeroTCG is operated by
ECT GmbH, Poststrasse 30, 6300 Zug, Switzerland
- Email: info@herotcg.eu
- Swiss business identification number (UID): CHE-260.959.568
- Dutch VAT ID: NL826514480B01
No parcels are accepted at the address in Zug. Returns are made exclusively in accordance with section 8.7.