Terms of service

OVERVIEW

 
Welcome to HeroTCG! The terms "we," "us," and "our" refer to HeroTCG. HeroTCG operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). HeroTCG is run on Shopify, which enables us to provide you with the Services.
The following terms and conditions, along with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers of warranties and limitations of liability.
By visiting or using our Services, or interacting with our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

 
SECTION 1 – ACCESS AND ACCOUNT

 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and have given us your consent to allow any of your minor dependents to use the Services on any devices you own, purchase, or otherwise control.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to supply certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that any information you provide on our stores is accurate, current, and complete, and that you have the right to provide such information.
You are solely responsible for the security of your login credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any third party.

 
SECTION 2 – OUR PRODUCTS

 
We have made every effort to display our products and services accurately on our online stores. However, please note that the colors or appearance of the products may vary from what is shown on your screen, depending on the type of device you use to access the store, as well as your device's settings and configuration.
We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or match the images or representations shown on our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

 
When you place an order, you are making an offer to purchase. HeroTCG reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until HeroTCG confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as HeroTCG may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, or if we modify or cancel, an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time the order was made.
Return or exchange of your purchases is governed solely by the terms of our Return Policy.
You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

 
SECTION 4 – PRICING AND BILLING

 
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless expressly stated otherwise, prices displayed do not include taxes, shipping costs, handling fees, customs duties, or import charges.
The prices listed in our online stores may differ from prices in our physical stores or in online stores and other stores operated by third parties. We may offer promotions from time to time in connection with our Services, which may affect pricing and be subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) any credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use that credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the posted prices, including shipping and handling charges and any applicable taxes.

 
SECTION 5 – SHIPPING AND DELIVERY

 
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We assume no responsibility for delays caused by shipping carriers, customs processing, or events beyond our control. Once we hand off goods to the shipping carrier, title and risk of loss transfer to you.

 
SECTION 6 – INTELLECTUAL PROPERTY

 
Our Services, including but not limited to all trademarks, brands, text, advertisements, images, graphics, product reviews, videos, and audio files, as well as their design, selection, and arrangement, are owned by HeroTCG, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any of the materials on the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms grants you a license or other right under any patent, trademark, copyright, or other intellectual property of HeroTCG, Shopify, or any third party, nor shall anything herein be construed as granting any such license or right. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved to HeroTCG.
The names, logos, product and service names, designs, and slogans of HeroTCG are trademarks of HeroTCG or its affiliates or licensors. You may not use these marks without the prior written permission of HeroTCG. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

 
SECTION 7 – OPTIONAL TOOLS

 
You may be provided with access to third-party tools as part of the Services. We do not monitor and have no control or input over these tools.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such third-party tools are provided.
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features will also be deemed part of the Services and subject to these Terms of Service.

 
SECTION 8 – THIRD-PARTY LINKS

 
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you access. If you leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm related to your access to any external websites, or to your purchase or use of any products, services, resources, or content on external websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

 
SECTION 9 – RELATIONSHIP WITH SHOPIFY

 
[MERCHANT NOTE: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]
HeroTCG is run on Shopify, which enables us to provide you with the Services. Any sales or purchases you make on our store are, however, made directly with HeroTCG. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales made between you and HeroTCG, including any injuries, losses, or damages arising from any purchase of products or services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to your purchases and transactions with HeroTCG.

 
SECTION 10 – PRIVACY POLICY

 
Any personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services is transferred to and shared with Shopify and third parties who may be located in a country other than your own, in order to provide services to you. For more information on how we, Shopify, and our partners use your personal information, please see our Privacy Policy.

 
SECTION 11 – FEEDBACK

 
If you send, upload, submit, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any media for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, grow, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that: (i) you own or otherwise have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are and remain under no obligation to (1) keep any Feedback confidential; (2) pay you any compensation for your Feedback; or (3) respond to any Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we, in our sole discretion, determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property or violates these Terms of Service.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain defamatory or otherwise unlawful, offensive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

 
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

 
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders, at any time and without prior notice, if any information in the Services is inaccurate at any time (including after you have submitted your order).

 
SECTION 13 – PROHIBITED USES

 
You may only use the Services for lawful purposes. You may not access or use the Services, directly or indirectly, for any of the following purposes: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our